california privacy policy

Last Updated: August 1st, 2022

Introduction

Jack Henry & Associates, Inc. (“Jack Henry,” “we,” “us,” or “our”) respects the privacy of California residents. We are required by California privacy law to provide California residents with an explanation of how we collect, use, and share your personal information and of the rights and choices we offer California residents regarding our handling of your personal information.

This California Privacy Policy describes the information we may collect from you or that you may provide when you visit websites published by Jack Henry (together, “Websites”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this California Privacy Policy carefully to understand our policies and practices. If you do not agree with our policies and practices, your choice is to not use the Websites. By accessing or using the Websites, you agree to this California Privacy Policy.

This California Privacy Policy may change from time to time. Your continued use of the Websites after we make changes is your acceptance of those changes. Check this California Privacy Policy regularly for updates.

Unless otherwise restricted by applicable California privacy law, the terms and conditions of our Privacy Policy apply.

Our Privacy Contact Information

663 W. Hwy 60
P.O. Box 807
Monett MO 65708-8215

jhaprivacypolicy@jackhenry.com

Applicability of This California Privacy Policy

This California Privacy Policy applies to personal information we collect from California residents:

on or through the Websites,
in email, text, or other electronic messages between you and the Websites,
through mobile and desktop applications you download from the Websites which provide dedicated non-browser-based interaction between you and the Websites, and

when you interact with Jack Henry advertising and applications on third party websites and services, if those advertising and services are actually Jack Henry advertising and applications and correctly include links to our Privacy Policy.

Your California Privacy Rights

As a California resident, you have specific rights under California privacy law regarding your personal information. We do not provide these rights for B2B personal information.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

the categories of personal information we collected about you,
the categories of sources for the personal information we collected about you,
our business or commercial purpose for collecting or selling that personal information,
the categories of third parties with whom we share that personal information,
the specific pieces of personal information we collected about you (also called a data portability request), and

if we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

sales, identifying the personal information categories that each category of recipient purchased, and
disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you,
detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities,
debug products to identify and repair errors that impair existing intended functionality,
exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law,
comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.),

engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent,
enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us,
comply with a legal obligation, and
make other internal and lawful uses of that information that are compatible with the context in which you provided it.

How to Access Your California Privacy Rights

You may contact us to request to exercise your information, access, and deletion rights by submitting a verifiable consumer request to us at jhaprivacypolicy@jackhenry.com.

California privacy law requires that we verify the identity of the individual submitting the request before providing a substantive to the request. We can’t respond to your request or provide you with personal information if we can’t verify your identity or authority to make the request and confirm the personal information relates to you.

The verifiable consumer request must:

provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or are an authorized representative of such person, or that you make the request on behalf of your child under 13, and
describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Making a verifiable consumer request does not require you create an account with us.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period.

Response Timing and Format

We try to respond to a verifiable consumer request within 45 days of receipt and verification. If we require more time, we will information you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Your Personal Information Sales Opt-Out and Opt-In Rights

If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is at least 13 but not yet 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by emailing us at jhaprivacypolicy@jackhenry.com.

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by emailing us at jhaprivacypolicy@jackhenry.com.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Nondiscrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by California privacy law, we will not:

deny you goods or services,
charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties,
provide you a different level or quality of goods or services, or
suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by California privacy law that can result in different prices, rates, or quality levels. Any California privacy law-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Other California Privacy Rights

California's “Shine the Light” law (Civil Code Section § 1798.83) permits users of the Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at:

663 W. Hwy 60
P.O. Box 807
Monett MO 65708-8215

jhaprivacypolicy@jackhenry.com

Sale of Personal Information

In the preceding 12 months, we have not sold personal information.

What Personal Information We Collect, Use, and Share

This chart summarizes our collection of the personal information of California residents during the last 12 months from the date of this California Privacy Policy.

Category	Examples	Collected	Disclose for Business Purposes
Identifiers	Name, alias, postal address, online identifier, IP address, email, account name, passport number, or similar	Yes	Yes
Personal information categories listed in the California Consumer Records statute (Cal. Civ. Code 1798.80(e))	Name, signature, social security number, physical characteristics or description, address, phone number, passport number, driver’s license or state ID number, insurance policy number, education, employment, employment history, bank account number, credit card or debit card number, other financial information, medical information, health insurance information (Some personal information included in this category may overlap with other categories.)	Yes	Yes
Protected classification characteristics under California or federal law	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression), sexual orientation, pregnancy or childbirth and related medical conditions, veteran or military status, genetic information	No	No
Commercial	Records of personal property, products or services purchased, obtained or considered, or other purchasing or consuming histories or tendencies	No	No
Biometric	Genetic, physiological, behavioral, and biological characteristics, such as fingerprints, voiceprints, keystroke patterns, exercise data	No	No
Internet or similar network activity	Browsing history, search history, information on interaction with website, application, or advertisement	Yes	Yes
Geolocation data	Physical location or movements	Yes	Yes
Sensory data	Audio, electronic, visual, thermal, olfactory, or similar	No	No
Professional or employment-related	Current or past job history or performance evaluations	Yes	Yes
Non-public education information	Education records directly related to a student maintained by an educational institution, such as grades, transcripts, class lists, or disciplinary records	No	No
Inferences drawn from other personal information	Profile reflection your preferences, characters, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes	Yes	Yes

How We Collect Personal Information From You

We collect personal information from you directly, such as from forms you complete or products and services you purchase, or indirectly from you, such as through observing your actions on the Websites.

How We Use Your Personal Information

We may use or disclose your personal information:

to fulfill or meet the reason you provided the information, such as respond to a price inquiry, fulfill an order, or answer a question,

to facilitate new product orders or process returns,
to create, maintain, customize, and secure your account with us,
to personalize your experience with the Websites,
to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law),
to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations,

as described to you when collecting your personal information or as otherwise set forth in California privacy law, or
to evaluate or conduct a merger, sale or transfer of some or all of our assets, in which personal information is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing notice to you.

How We Share Your Personal Information for Business Purposes

We may disclose your personal information to a third party for a business purpose. These third parties are bound by contractual obligations to keep your personal information confidential and use it only for the purposes for which we disclose it to them. We may disclose your personal information to third-party service providers or service delivery partners related to the services we provide to you.